Let's Connect: Mid Coast

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Welcome to the Mid Coast community page!

This is a space to stay informed and share your thoughts, feedback and questions as you participate in engagement opportunities that will help shape the projects and services for your coastal community.

Serving communities in:

Bowen IslandComox
Departure BayDuke Point
Earls CoveGabriola Island
Gambier IslandGibsons
Horseshoe BayKeats Island
Nanaimo HarbourPowell River
Saltery BaySechelt
Texada Island


This community page aligns with how our customers connect. By grouping communities that share municipalities or routes, we can improve communication, provide relevant updates, and create a strong sense of community within each coastal community.

How to stay connected:

Click the subscribe button to sign up for email updates and stay informed about decisions and projects in your community.

Participate on a future project feedback group. Get involved to share your feedback, influence decisions, and help create positive change in your community. Complete the form to let us know you’re interested in participating in a future project: project feedback group form

To provide general or urgent feedback, send a compliment, or tell us how we can improve ferry services in your community, please contact the Customer Service Centre at bcferries.com/contact-us or by phone (1-888-223-3779).


Welcome to the Mid Coast community page!

This is a space to stay informed and share your thoughts, feedback and questions as you participate in engagement opportunities that will help shape the projects and services for your coastal community.

Serving communities in:

Bowen IslandComox
Departure BayDuke Point
Earls CoveGabriola Island
Gambier IslandGibsons
Horseshoe BayKeats Island
Nanaimo HarbourPowell River
Saltery BaySechelt
Texada Island


This community page aligns with how our customers connect. By grouping communities that share municipalities or routes, we can improve communication, provide relevant updates, and create a strong sense of community within each coastal community.

How to stay connected:

Click the subscribe button to sign up for email updates and stay informed about decisions and projects in your community.

Participate on a future project feedback group. Get involved to share your feedback, influence decisions, and help create positive change in your community. Complete the form to let us know you’re interested in participating in a future project: project feedback group form

To provide general or urgent feedback, send a compliment, or tell us how we can improve ferry services in your community, please contact the Customer Service Centre at bcferries.com/contact-us or by phone (1-888-223-3779).


  • Westview Ratepayers Society Engagement: Changes to route 17

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    Representatives from BC Ferries joined the Westview Ratepayers Society’s town hall event virtually on June 29, 2026, to discuss recent adjustments to route 17 service between Comox (Little River) and Powell River (Westview).

    Our team gave a short presentation (available here) outlining the rationale, intended outcomes and early data on the recent adjustments to the route. We also heard directly from community members about online accessibility concerns, medical travel challenges and how these changes might impact them moving forward. The meeting also provided a valuable opportunity for community concerns to be raised and documented, and for our teams to listen.

    The meeting drew significant attendance and the team received a number of questions to take away. A summary of the questions and responses will be shared on this page, and to the Westview Ratepayer's Society once available.

    For information about the changes to route 17, making a reservation, and fare options check this page.

    For additional questions or support in making a reservation, please contact Customer Care at 1-888-BC-FERRY (1-888-223-3779).

    Representatives from BC Ferries joined the Westview Ratepayers Society’s town hall event virtually on June 29, 2026, to discuss recent adjustments to route 17 service between Comox (Little River) and Powell River (Westview).

    Our team gave a short presentation (available here) outlining the rationale, intended outcomes and early data on the recent adjustments to the route. We also heard directly from community members about online accessibility concerns, medical travel challenges and how these changes might impact them moving forward. The meeting also provided a valuable opportunity for community concerns to be raised and documented, and for our teams to listen.

    The meeting drew significant attendance and the team received a number of questions to take away. A summary of the questions and responses will be shared on this page, and to the Westview Ratepayer's Society once available.

    For information about the changes to route 17, making a reservation, and fare options check this page.

    For additional questions or support in making a reservation, please contact Customer Care at 1-888-BC-FERRY (1-888-223-3779).

  • Horseshoe Bay / Langdale Infrastructure Program – Construction update

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    Early works at Horseshoe Bay are now complete. The Project Team have successfully completed the demolition of the elevated holding deck and returned the lower portion of the terminal back to terminal operations.

    Major construction milestone reached. Learn more here.

    Staging lanes will change again in the terminal. Remember to listen to your lane assignment at the toll booth and check your ticket if in doubt. If you are traveling to Departure Bay (Nanaimo), advanced bookings are still required. Learn more here.

    Watch a time-lapse video of the demolition here.

    Learn more about the Program here.

    Thank you for your patience as we’ve undertaken the first major milestone for the Program.

    Early works at Horseshoe Bay are now complete. The Project Team have successfully completed the demolition of the elevated holding deck and returned the lower portion of the terminal back to terminal operations.

    Major construction milestone reached. Learn more here.

    Staging lanes will change again in the terminal. Remember to listen to your lane assignment at the toll booth and check your ticket if in doubt. If you are traveling to Departure Bay (Nanaimo), advanced bookings are still required. Learn more here.

    Watch a time-lapse video of the demolition here.

    Learn more about the Program here.

    Thank you for your patience as we’ve undertaken the first major milestone for the Program.

  • Langdale Berth 1 Life Extension and Alternate Service Plan

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    In May 2026, the Community Relations team and the Langdale Berth 1 Life Extension Project Team were on-board and held two drop-in information sessions on the Sunshine Coast to share information about the future Project.

    You can find out more and read a summary of the engagement on the Project page.

    In May 2026, the Community Relations team and the Langdale Berth 1 Life Extension Project Team were on-board and held two drop-in information sessions on the Sunshine Coast to share information about the future Project.

    You can find out more and read a summary of the engagement on the Project page.

  • More bookable space coming soon on Route 17 (Comox to Powell River)

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    Travel demand on Route 17 continues to grow, and BC Ferries is introducing changes this summer to improve travel certainty, reduce congestion, and make better use of available space during peak periods.


    Why this change is needed

    Route 17 is a ferry‑dependent connection for coastal communities and an essential service for daily travel, medical appointments, and important life events.

    Since 2019:

    • Vehicle traffic on the route has increased by about 25%,
    • Advance bookings have grown by more than 300%,
    • During peak periods, demand exceeded capacity on thousands of sailings, leading to long waits, terminal congestion, and customers being left behind.


    What’s changing

    Recent improvements at Little River terminal are increasing vehicle holding capacity and separating drive‑up and reservable traffic to improve traffic flow and reliability.

    Starting June 15, 2026, BC Ferries will:

    • Expand advance booking options on Route 17
    • Continue to offer drive‑up space on every sailing
    • Better balance demand across sailings throughout the day

    These changes are designed to improve loading reliability and help more customers sail as planned.


    More affordable travel options

    BC Ferries is also expanding lower‑cost travel options on Route 17 this peak season, including:

    • More than 25,000 Saver fares expected to be available this peak season
    • New Saver fare options for both under‑height and over‑height vehicles
    • A limited‑time promotion offering free travel for children aged 11 and under on select bookings.

    These options build on recently introduced tools like booking alerts and digital waitlists, which help customers plan ahead during busy travel periods.


    Learn more

    More details on reservable space, fares, and timing are available here.

    For more information on booking alerts and sailing waitlists visit bcferries.com/waitlists.

    BC Ferries engagement staff will be on board the Salish Orca in early June sharing information and answering questions ahead of the June launch.

    Travel demand on Route 17 continues to grow, and BC Ferries is introducing changes this summer to improve travel certainty, reduce congestion, and make better use of available space during peak periods.


    Why this change is needed

    Route 17 is a ferry‑dependent connection for coastal communities and an essential service for daily travel, medical appointments, and important life events.

    Since 2019:

    • Vehicle traffic on the route has increased by about 25%,
    • Advance bookings have grown by more than 300%,
    • During peak periods, demand exceeded capacity on thousands of sailings, leading to long waits, terminal congestion, and customers being left behind.


    What’s changing

    Recent improvements at Little River terminal are increasing vehicle holding capacity and separating drive‑up and reservable traffic to improve traffic flow and reliability.

    Starting June 15, 2026, BC Ferries will:

    • Expand advance booking options on Route 17
    • Continue to offer drive‑up space on every sailing
    • Better balance demand across sailings throughout the day

    These changes are designed to improve loading reliability and help more customers sail as planned.


    More affordable travel options

    BC Ferries is also expanding lower‑cost travel options on Route 17 this peak season, including:

    • More than 25,000 Saver fares expected to be available this peak season
    • New Saver fare options for both under‑height and over‑height vehicles
    • A limited‑time promotion offering free travel for children aged 11 and under on select bookings.

    These options build on recently introduced tools like booking alerts and digital waitlists, which help customers plan ahead during busy travel periods.


    Learn more

    More details on reservable space, fares, and timing are available here.

    For more information on booking alerts and sailing waitlists visit bcferries.com/waitlists.

    BC Ferries engagement staff will be on board the Salish Orca in early June sharing information and answering questions ahead of the June launch.

  • Sunshine Coast Interest Holder Engagement

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    In Mid-March we met with Sunshine Coast Tourism and the Sunshine Coast Chamber of Commerce as part of our ongoing effort to strengthen relationships and listen directly to local perspectives.

    Our focus in these meetings was to listen to concerns and better understand local priorities. We heard clearly how critical ferry service is to the Sunshine Coast’s economy and quality of life, and we appreciated the openness of the discussions. 

    These conversations are part of a broader engagement effort on the Sunshine Coast and are happening ahead of additional meetings with the Sunshine Coast Regional District and other local partners, in addition to the project related engagement upcoming later this year. We look forward to continuing the dialogue and closing the loop on questions as work progresses.

    In Mid-March we met with Sunshine Coast Tourism and the Sunshine Coast Chamber of Commerce as part of our ongoing effort to strengthen relationships and listen directly to local perspectives.

    Our focus in these meetings was to listen to concerns and better understand local priorities. We heard clearly how critical ferry service is to the Sunshine Coast’s economy and quality of life, and we appreciated the openness of the discussions. 

    These conversations are part of a broader engagement effort on the Sunshine Coast and are happening ahead of additional meetings with the Sunshine Coast Regional District and other local partners, in addition to the project related engagement upcoming later this year. We look forward to continuing the dialogue and closing the loop on questions as work progresses.

  • Post travel survey: Horseshoe Bay terminal all routes

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    Have you travelled through Horseshoe Bay Terminal since Wednesday, October 15?

    If you have, we'd love to hear about your experience in a short survey.

    The short survey is anonymous and will help us improve your travel experience at Horseshoe Bay.

    Take the survey

    Have you travelled through Horseshoe Bay Terminal since Wednesday, October 15?

    If you have, we'd love to hear about your experience in a short survey.

    The short survey is anonymous and will help us improve your travel experience at Horseshoe Bay.

    Take the survey

  • Horseshoe Bay to Nanaimo (Departure Bay) Pre-Booking Model Survey

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    Beginning in fall 2025, a pre-booking only model will be introduced for all vehicles travelling from Horseshoe Bay to Nanaimo (Departure Bay). The option to purchase ‘At Terminal’ fare will no longer be available (except to foot passengers). This change is required in order to better manage traffic and the flow of vehicles, and to accommodate a 25% reduction in space at the terminal during the critical infrastructure renewal project at Horseshoe Bay.

    To better understand customer choices and preferences for booking travel, we surveyed customers who use this route in spring 2025 and engaged with customers onboard. This survey is now closed.

    Learn more about Horseshoe Bay Terminal Essential Infrastructure Improvements and sign up to receive updates.

    Beginning in fall 2025, a pre-booking only model will be introduced for all vehicles travelling from Horseshoe Bay to Nanaimo (Departure Bay). The option to purchase ‘At Terminal’ fare will no longer be available (except to foot passengers). This change is required in order to better manage traffic and the flow of vehicles, and to accommodate a 25% reduction in space at the terminal during the critical infrastructure renewal project at Horseshoe Bay.

    To better understand customer choices and preferences for booking travel, we surveyed customers who use this route in spring 2025 and engaged with customers onboard. This survey is now closed.

    Learn more about Horseshoe Bay Terminal Essential Infrastructure Improvements and sign up to receive updates.

Page last updated: 03 Jul 2026, 11:30 AM