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Beginning in fall 2025, a pre-booking only model will be introduced for all vehicles travelling from Horseshoe Bay to Nanaimo (Departure Bay). The option to purchase ‘At Terminal’ fare will no longer be available (except to foot passengers). This change is required in order to better manage traffic and the flow of vehicles, and to accommodate a 25% reduction in space at the terminal during the critical infrastructure renewal project at Horseshoe Bay.
To better understand customer choices and preferences for booking travel, we surveyed customers who use this route in spring 2025 and engaged with customers onboard. This survey is now closed.
Thanks for participating. Your insights will help us better understand how this model will impact travellers and identify opportunities for improvement. Decisions about this project will also be informed by regulatory obligations, budgetary constraints, safety standards, environmental standards, technical and operational feasibility, and other considerations.
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In May 2025 we announced we're advancing critical infrastructure renewal at the Horseshoe Bay terminal, with planning and procurement underway and the first major phase of construction set to begin this fall.
About the Essential Infrastructure Improvements and customer-focused changes
BC Ferries is introducing several customer-focused changes, including moving to a pre-booking model one-way only from Horseshoe Bay to Departure Bay. For more information, please visit: www.bcferries.com/news-releases/bc-ferries-advances-construction-introduces-customer-focused-improvements-Horseshoe-Bay
Committed to Regular Updates
As this work progresses, we are committed to keeping the community and interest holders informed about the work being undertaken and will provide as much notice as possible in advance of any anticipated changes or disruptions.
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In February 2025 we announced we’re planning a series of essential infrastructure improvements at Horseshoe Bay terminal over the next several years.
About the Essential Infrastructure Improvements
Over the next several years, the terminal will undergo a series of essential improvements to address aging infrastructure and improve operations, as well as address current and future demand for ferry service, driven by significant population growth along the BC coast.
For more information, please visit: https://www.bcferries.com/news-releases/essential-infrastructure-renewal-program-at-horseshoe-bay-terminal-gets-underway
Committed to Regular Updates
As this work progresses, we are committed to keeping the community and interest holders informed about the work being undertaken and will provide as much notice as possible in advance of any anticipated changes or disruptions.
