Hornby Island Community Page

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Welcome to Hornby Island's Community Page!

This page is a space for community members and those that travel on the route to offer suggestions, comments and questions to the BC Ferries team to help shape our community drop-in sessions. You can also provide feedback via written comment cards available at the terminal.

The input you provide will help us determine the topics that are of most interest to your community so we can bring answers, information, and topics for dialogue when we're in your neighbourhood next.

Dates of community drop-in sessions will be listed in the 'Key Dates' section on the right-hand side of this page.

Welcome to Hornby Island's Community Page!

This page is a space for community members and those that travel on the route to offer suggestions, comments and questions to the BC Ferries team to help shape our community drop-in sessions. You can also provide feedback via written comment cards available at the terminal.

The input you provide will help us determine the topics that are of most interest to your community so we can bring answers, information, and topics for dialogue when we're in your neighbourhood next.

Dates of community drop-in sessions will be listed in the 'Key Dates' section on the right-hand side of this page.

  • National Indigenous Peoples Day

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    Today marks National Indigenous Peoples Day, a day we celebrate and recognize the diverse cultures, traditions and immeasurable contributions of First Nations, Inuit, & Métis across Canada. Indigenous Peoples are the traditional stewards of the rivers, lakes, land & sea where we are privileged to live and work.

    #NIPD2023 serves as an opportunity to learn and deepen our understanding of the Indigenous cultures throughout Canada.


    • Learn more about Indigenous Peoples land, languages, history and culture: https://maps.fpcc.ca/
    • The First Peoples’ map highlights BC's Indigenous language regions, artists & artworks, place names & landmarks: https://native-land.ca/
    • Native Land is an app that allows users to map Indigenous territories, treaties, and languages: https://ow.ly/1pUt50OPX10
    • Use the @BCGovNews map to find events happening in your community celebrating National Indigenous History Month: https://ow.ly/fif850OPX4l
    • Learn more about the history, cultures, and experiences of Indigenous Peoples in Canada: https://ow.ly/mJ4250OPX91


    Learn about National Indigenous People’s Day and how you can participate in celebrating their culture and heritage.

    #BCFerries remains committed to fostering meaningful relationships with the Indigenous communities we serve. We recognize the importance of collaboration and partnership as we work toward a future of mutual respect, reconciliation and inclusivity.

  • Responding to what we've heard

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    Thank you to everyone who participated in our engagement sessions and online over the past several weeks. We heard from:

    • 170 people at our round table conversations on Denman Island
    • 90 people at our round table conversations on Hornby Island
    • 399 people through our online engagement


    Our online engagement is now closed and our third-party facilitators are busy compiling all the feedback we’ve received into a comprehensive report. You can expect to see it in a few weeks’ time.

    The team has already started to review the feedback, and while we explore longer-term changes, we’re working on some immediate changes in response to what we’ve heard, including:

    Supporting safe travel on Denman

    In the coming weeks, you will begin to see messaging on our digital signs at the Buckley Bay and Hornby Island terminals, in BC Ferries’ social media feeds, and in the travel tips and advisories we issue for routes 21 and 22 asking all our customers to please drive safely and respectfully while on Denman Island. This is just one way BC Ferries can support safe travel on Denman, and we are exploring other opportunities to work with partners and stakeholders in the longer term.

    Getting ready for the busy summer season

    We clearly heard about the challenges of peak summer season for Denman and Hornby travellers. Here’s what we’re doing this season:

    • We have enhanced sailing schedules with two-ship service on Route 21 Monday-Friday, and have placed the Quinitsa on Route 22. During the round-table conversations you asked us look at the Monday to Friday schedule for two-ship service, more on that below.

    • We have doubled the support staff available at terminals this summer season to improve traffic management. We need to ensure our staff are safe and in compliance with WorkSafe BC regulations, so traffic control off of BC Ferries’ property will occur only during daylight hours and from the shoulder of the road/passenger side of the vehicle as much as possible.

    • We will not shuttle between Hornby and Denman when there is only one ship sailing between Denman and Buckley Bay. This is to help prevent major back-ups at the Denman West terminal.

    Planning our next conversations with you

    Denman East terminal project. We will be back later this year to discuss options for the Denman East terminal design. We will look at these options together and discuss the benefits and tradeoffs involved with different terminal layouts, including how designs will impact the environment and terminal safety. You can expect to hear more detail about these sessions later this summer.

    Hornby Island terminal project. We are looking ahead to upgrades at the Hornby Island terminal and would like to walk the site with community members as a starting point for this work. We will be using the Terminal Development Plan that was created for the Hornby Island terminal as an initial guide, however we need to better understand how these plans fit with current community needs. The site visits at the terminal will bring us together to discuss plans and how to adjust them to mitigate impacts and preserve community character in the work we do. You can expect to hear more about this work in the fall.

    Answering your top-of-mind questions

    What is the process for Hornby Islanders who do not make the 15-car priority loading on the first sailing of the day, i.e. what do you do when you reach the terminal if you’re the 16th car?

    We heard from Hornby Islanders that it can be confusing for people who do not receive one of the 15-car priority loading passes to know what to do when they reach the Denman West terminal. We are working with our terminal and vessel staff to update and simplify this process in response to what we’ve heard. We’ll communicate an updated process to the community later this summer.

    In the meantime, the current policy remains in place and we will situate staff at Denman West terminal to facilitate a safe and smooth 8:00am sailing. The current policy for vehicles without a priority pass on the first sailing of the day is as follows:

    • If the light is green, please proceed into the terminal holding lanes in the order you arrive and fill the holding lanes until they are full.
    • If the light is red, please hold on the hill behind the priority pass customers.

    What is the policy on transporting livestock to prevent long waits at the terminal in hot weather?

    Those transporting livestock will be loaded on the next available sailing with a maximum one sailing wait. Those transporting livestock should make themselves known to terminal or vessel staff when they arrive at busy times so that they can be accommodated accordingly.

    Can we change the days of operation for two-ship service?

    During round-table conversations last month, you asked us to look at shifting the days we offer two-ship service from Buckley Bay – Denman West from the current Monday – Friday sailing schedule, to Thursday – Monday. This was to provide service on Sundays, which you noted are experienced as peak travel days during the summer.

    We have taken this request back to the teams for consideration and although we will not be able to make the change for this summer, we will explore a Thursday-Sunday schedule for next year.

    Why can’t we make the change this year?

    Changing the schedule at this time represents a risk to reliably crewing the second vessel. We recruited crew to run the second ship on the basis of a Monday-Friday work week. Our crew are a vital part of our operations and some of them are returning from retirement to help us make this additional service happen. We wish to respect the commitments we’ve made to our crew, and operate a service that is as reliable as possible this summer.

    How was a Monday – Friday schedule chosen?

    A Monday-Friday schedule was established for several reasons:

    • It provides service on the busiest days of the week based on the data we have. We know the community experiences very busy times on Sundays in the summer, and the data we have shows Tuesdays and Wednesdays are as busy, and sometimes busier. We used these statistics when making a decision about the days of service for the second vessel.
    • We were able to reliably crew a second vessel because a Monday – Friday schedule is attractive for recruiting and retaining staff.
    • The schedule services the needs of residents by providing increased service during weekdays when commuting, shopping, business trips, and medical appointments are most likely to occur.

    We will be evaluating the service throughout the summer, and have requested community input on how they would like to be involved in this evaluation. We are still reading through online survey results, and what we heard from the community, on this topic. A plan to involve the community in evaluation will be forthcoming.


    Once again, we thank everyone who has taken the time to participate. The changes above are initial steps, and there is more work to be done. We look forward to being back out with the Denman and Hornby Island communities this fall to continue our conversations.

  • Shore Stabilization Project at Denman East Terminal

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    We wanted to let the community know of a remediation project they will see happening at the Denman East terminal in the coming weeks. This work is unrelated to the terminal upgrades and will not involve the removal of trees at any point.

    We need to remediate 70 metres of shoreline at the terminal to keep our structures safe. Work is expected to begin mid-July and continue through to mid-August. You’ll see big rocks (called rip rap) being placed along the west side of the terminal. Work is focused only on our current shoreline structure.

    There will not be any operational impact or any changes to traffic patterns while our contractor works. Work will be completed during the day and in accordance with the regulations and bylaws of the Islands Trust and Comox Valley Regional District. The use of equipment means there will be some additional noise during the day, and we will do everything we can to minimize impact to our nearby neighbours.

    If you have any questions about the project, please email us at engagement@bcferries.com.

  • Project Survey update - May 30, 2023

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    UPDATE: Thank you to all those taking the time to respond to the survey, we have already received over 90 responses to date!

    We have recently been made aware that some participants are receiving an error message when attempting to complete the survey. We apologize for this inconvenience and appreciate the frustration this has caused. We have addressed the issues and participants should no longer be required to enter email addresses. We have also removed a link we believe was leading participants away from the survey before they were able to complete it. We will continue to monitor to ensure everyone has the opportunity to provide their comments and feedback and we have extended the survey until June 16 to provide additional time for community members to give their feedback.

    If you continue to receive an error and cannot complete the survey, or you would prefer to leave your feedback via email, please reach out to us at engagement@bcferries.com

    Note: While logging in is not required, if you would like to do so to complete the survey, you will need to create a login profile for this engagement portal (bcferriesprojects.ca), which will be different than your bcferries.com login.


    BC Ferries is working to improve ferry service for residents of Denman Island and Hornby Island. As part of this work, we want to hear your thoughts, concerns and aspirations for two key initiatives: the Denman Island East Terminal Project and enhanced summer service on Routes 21 and 22.

    Visit the project page to participate in online engagement and share your thoughts: https://www.bcferriesprojects.ca/denman-east-terminal

  • We're Still Listening

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    Thank you to everyone who attended our round table conversations on May 26 and 27th.

    Eighteen BC Ferries staff and two professional facilitators were joined by 170 people on Denman Island and 90 people on Hornby Island to have open dialogue on the Denman East terminal project, summer schedules, and other topics of importance to the community.


    Participate online

    We continue to listen through our online engagement, which is open until June 16th for those who were not able to attend the sessions, or those who wish to contribute additional feedback. Share your thoughts here: https://www.bcferriesprojects.ca/denman-east-terminal/survey_tools/denman-hornby-feedback


    What we heard

    We are grateful for the input we received. A detailed ‘what we heard report’ will be coming, but some of the key themes we heard were:


    From Denman Island:

    • The impact of Hornby Island-bound traffic on safety and quality of life for Denman Island residents, e.g. speeding, road safety, environmental impact
    • The desire for a direct Buckley Bay – Hornby Island route
    • The importance of taking a full-system view, including the potential to make changes at Buckley Bay to mitigate the traffic concerns created by Hornby-bound traffic, e.g. allowing only one Hornby Island sailing of traffic onto Denman Island at a time
    • The desire to retain as many trees as possible and the rural feel of the Denman East terminal
    • The desire to be re-engaged on plans for the Denman East terminal


    From Hornby Island:

    • The importance of travel certainty for residents, and the desire for priority for medical travel and school children
    • The desire for Hornby residents to have equal shared deck space with Denman residents on the sailings between Denman Island and Buckley Bay
    • The desire to proceed with the Denman East terminal project
    • Requests for clarity on operational procedures, e.g. loading/unloading procedures, livestock policies etc.
    • Requests to reassess the Monday-Friday two-ship schedule from Buckley Bay – Denman Island, and realign sailings to include weekends


    Our next steps

    Using the feedback we heard through our sessions and online, we will prepare a ‘what we heard’ report for publication to communities this summer.

    Our teams are already busy discussing how we can respond to what we heard. We will be back to the communities later this summer/early fall with our next steps. This will include an update on our plans for further engagement on the Denman East terminal project for both Denman and Hornby Island communities.

    Once again, thank you to everyone who attended the sessions. And thank you for hosting us in your community halls. We greatly appreciate the use of these amazing community spaces and we look forward to continuing our work with you in the near future.

  • Participate in Online Engagement

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    BC Ferries is working to improve ferry service for residents of Denman Island and Hornby Island. As part of this work, we want to hear your thoughts, concerns and aspirations for two key initiatives: the Denman Island East Terminal Project and enhanced summer service on Routes 21 and 22.

    Visit the project page to participate in online engagement and share your thoughts: https://www.bcferriesprojects.ca/denman-east-terminal

  • Review of Baynes Sound Connector Released

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    The review of the Baynes Sound Connector is now available in its entirety. View it here.

    Report Summary

    Our four-year plan submitted to the BC Ferry Commissioner on September 30, 2022 included a proposed expansion and repowering of the Baynes Sound Connected in 2026. The bigger ship was proposed to move additional traffic and better support a higher capacity vessel on Route 22, the connection between Denman and Hornby Islands.

    Since submitting the report, we have completed a review of vessel operations to date and assessed alternative ways to accommodate future demand. The review considered multiple options including replacing the Baynes Sound Connector with a conventional ferry.

    Upon review, it was decided to accelerate upgrades to the vessel machinery and hull coatings while deferring the proposed expansion of the vessel. Instead, we will be deploying the Kahloke alongside the Baynes Sound Connector this summer and bringing the Quinitsa into service on Route 22.

    Starting June 22, the Kahloke and Baynes Sound Connector will operate together Monday to Friday on Route 21. This service is scheduled through to September 4. In addition, the Quinitsa, which began service earlier this week between Denman and Hornby Islands, will continue on the route into December.

    This fall we’ll review how the summer went and collect feedback from customers and crew to inform a final decision on the proposed expansion of the Baynes Sound Connector.

    In the link above, and in the sidebar on this page, you will find the report comparing the options that supported our decision. This report has been shared with the BC Ferry Commissioner, the BC Ferry Authority, and our operations board.

    We are hosting two large community events next week (May 26th and 27th) to discuss medium-term plans for the Baynes Sound Connector, evaluation criteria for summer service and safety-related upgrades at the Denman East terminal. You can learn more about the sessions here.

  • Join us for Round Table Conversations

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    Denman Island (Route 21)

    Friday, May 26

    4:30pm – 7:30pm

    Denman Island Community Hall


    Agenda
    4:30 - 5:40 Denman East Terminal Upgrades
    5:45 - 6:55 Summer schedules & vessel plans
    7:00 - 7:30 Final Q&A

    Hornby Island (Route 22)

    Saturday, May 27

    11:00am – 2:00pm

    Hornby Island Community Hall


    Agenda
    11:00 - 12:10 Denman East Terminal Upgrades
    12:15 - 1:25 Summer schedules & vessel plans
    1:30 - 2:00 Final Q&A


    Session Format

    For these sessions, BC Ferries is working with third-party facilitators from Spur Communication who help organizations and communities hold meaningful conversations on challenging topics.

    These events will be facilitated circle discussions allowing you to sit in face-to-face conversation with fellow community members and BC Ferries staff. Drop in and join in the discussions most relevant to you. Agendas for each session are noted above.

    There will be three consecutive circle discussions, each focused on a different topic of conversation:


    Conversations will be hosted by two facilitators and relevant BC Ferries experts. We value respectful dialogue and participation, and will be actively creating a space in which all voices can be heard. We look forward to meeting with you.

    Send us your questions ahead of time

    Let us know what questions you’d like answers to by leaving a note on our virtual ideas board.

    Click here to visit the virtual ideas board and add your questions

    To learn more about the project, visit the documents library on the right hand side of the page.

    Meet our facilitators

    Spur Communication is a strategic communication consultancy. Since 2015, we have helped partners build better conversations. We specialize in communication planning and implementation, as well as the design, execution and evaluation of engagement programs. Our services include facilitation, public and stakeholder engagement, communication strategy and crisis communication.

    We have a breadth of experience helping our clients engage meaningfully through constructive dialogue. Our clients include Capital Regional District, BC Hydro, the Government of BC, Transportation Investment Corp., the City of North Vancouver, the Vancouver Fraser Port Authority and a wide range of non-profit organizations providing integral community supports.

    Spur operates on the unceded territories of the Sḵwx̱wú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) and xʷməθkʷəy̓əm (Musqueam) peoples.

  • Project Update: Enhanced Summer Service for Routes 21 and 22 This Year

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    We are accelerating service enhancements for Routes 21 and 22 this summer, including:

    • Providing additional capacity on the Denman-Hornby Island route from May to December by replacing the Kahloke (21 vehicle capacity) with the Quinitsa (44 vehicle capacity)
    • Providing two-ship service Monday-Friday on the Denman-Buckley Bay route from June to September by operating the Kahloke alongside the Baynes Sound Connector

    These improvements balance the communities' need for additional service during peak season, and BC Ferries operational constraints.

    • Running two-ships between Denman Island and Buckley Bay, Monday to Friday allows us to reliably crew both vessels, and focuses increased service on supporting critical resident travel (medical, shopping, business, commercial)
    • Operating the Quinitsa between Denman Island and Hornby Island through peak season provides increased service on the route for as long as possible, while allowing the vessel to serve as a relief vessel on other routes where needed

    We will be engaging with the community on how to evaluate the success of this enhanced service at our upcoming engagement sessions at the end of May. Learn more about these sessions by clicking the link below.

    Denman East Terminal Upgrade

  • Update: Temporary Vessel Replacement - April 12 - 23, 2023

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    The Baynes Sound Connector will temporarily be removed from service on our Denman Island West – Buckley Bay (Vancouver Island) route for scheduled maintenance from Wednesday, April 12 - Sunday, April 23, 2023.

    Please note: During this time, the Quinitsa will provide replacement service on this route and the loading ramp's maximum permitted gross vehicle weight (GVW) will be reduced to 39,500 kilograms and 5 axles

Page last updated: 22 Apr 2024, 09:40 AM