Southern Sunshine Coast Community Page
Welcome to Southern Sunshine Coast's Community Page!
This page is a space for community members and those that travel on the route to offer suggestions, comments and questions to the BC Ferries team.
Dates of the community events will be listed on this page and what we hear from you will help shape the community drop in sessions.
In addition to the community page, a comment box will be available at the Terminal and comments received will be collected and included with the feedback.
Welcome to Southern Sunshine Coast's Community Page!
This page is a space for community members and those that travel on the route to offer suggestions, comments and questions to the BC Ferries team.
Dates of the community events will be listed on this page and what we hear from you will help shape the community drop in sessions.
In addition to the community page, a comment box will be available at the Terminal and comments received will be collected and included with the feedback.
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BC Ferries App Now Available!
Share BC Ferries App Now Available! on Facebook Share BC Ferries App Now Available! on Twitter Share BC Ferries App Now Available! on Linkedin Email BC Ferries App Now Available! linkThe new BC Ferries app is now available for download to your mobile device in the App Store and Google Play Store. Designed with convenience and personalization in mind, the app makes it easier than ever to check schedules and current conditions, book sailings and manage your trips.
New features and enhancements include:
- Travel Preferences: Allows customers to save travel details for quick access to schedules and current conditions and make faster bookings on frequently travelled routes.
- Current Conditions: Route sailing status and estimated deck space will be easier to view with the updated app layout.
- Making and Managing Bookings: New designs and personalized travel preferences will enable easier bookings. Customers can quickly jump to the next available sailing with the new Express book feature, and manage existing bookings on-the-go.
- Schedules: Enhanced features on daily and seasonal schedules and the introduction of travel preferences will make it easier to trip plan.
- Alerts: Gives customers the option to receive timely push- notifications for service notices and upcoming sailing reminders on their device.
- Seamless check-in: Customers can find their upcoming trips on their app dashboard to access the booking barcode for seamless check-in at the terminal.
This is BC Ferries first release and the company already has plans for new features and functionality. The app will also continue to evolve based on feedback from customers and evolving digital trends.
More information about the mobile app, including how to and helpful tips, is available online at https://www.bcferries.com/app
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Route Update - summer schedule for Horseshoe Bay - Langdale route (route 3)
Share Route Update - summer schedule for Horseshoe Bay - Langdale route (route 3) on Facebook Share Route Update - summer schedule for Horseshoe Bay - Langdale route (route 3) on Twitter Share Route Update - summer schedule for Horseshoe Bay - Langdale route (route 3) on Linkedin Email Route Update - summer schedule for Horseshoe Bay - Langdale route (route 3) linkAs our teams prepare for the summer season, we wanted to provide an update on the summer schedule for Horseshoe Bay - Langdale route (route 3).
Consistent with last year, there will be no vessel swap on Tuesday and Wednesday which will result in a change to the afternoon sailing times. This schedule allows us to efficiently utilize the crews and increase reliability on the route with no reduction in service.
In addition, schedules for Earls Cove to Powell River (route 7) and Gambier-Keats (route 13) will also be updated to align with route 3.
For more information on schedules, please visit bcferries.com/routes-fares/schedules
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Update on Performance Term 6: Revised 4-Year Plan to Commissioner
Share Update on Performance Term 6: Revised 4-Year Plan to Commissioner on Facebook Share Update on Performance Term 6: Revised 4-Year Plan to Commissioner on Twitter Share Update on Performance Term 6: Revised 4-Year Plan to Commissioner on Linkedin Email Update on Performance Term 6: Revised 4-Year Plan to Commissioner linkSince filing in September 2022, an elevated risk of recession, coupled with higher inflation and cost pressures across BC Ferries operations, has forced a recalculation of estimates and plans contained in the company’s Performance Term Six Submission to the independent BC Ferries Commissioner.
Revisions to the plan are in three key areas:
- Traffic Outlook – BC Ferries’ traffic outlook has been updated to reflect the growing certainty of a mild recession occurring during Fiscal 2024;
- Capital Program and Maintenance – continued inflation and higher maintenance costs associated with maintaining an ageing fleet have been factored into an updated schedule and 12-year capital plan.
- Labour and Talent Development – a more comprehensive view of actions necessary to secure required crew levels in response to the growing gap of both exempt and bargaining unit wages relative to the marketplace.
The revised plan also acknowledges the recent commitment of $500 million in new funding from the Province to support the lowering of fare increases for people who rely upon the coastal ferry service. While funding terms are not finalized, the Commissioner will determine the impact on BCF’s revised four-year plan, and will make a final determination on the Performance Term Six price caps by September 30, 2023. The plan is now posted on the Commissioner’s website bcferrycommission.ca for public feedback.
Click here to view the full media release.
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Community Drop-in: Engagement Summary
Share Community Drop-in: Engagement Summary on Facebook Share Community Drop-in: Engagement Summary on Twitter Share Community Drop-in: Engagement Summary on Linkedin Email Community Drop-in: Engagement Summary linkSummary of Engagement Results
On November 23, 2022 we held a community drop-in at the Sechelt Seaside Centre. We had over 80 people attend the events in person, in addition to over 280 people who visited the online community page and reviewed information being presented. Comments and feedback about important topics to the community were also collected on the pages and in person. A quick synopsis of engagement results can be found below. The full report is available and can be found by clicking the links below or in the Documents section on the right-hand side of this page.
Synopsis of Engagement Results
83 participants attending in person and over 140 comments were received
Engagement activities included:
- A three-week online engagement
- One in person community drop in
Key themes that emerged from the engagement included:
- Resident priority
- More sailings and more boats - Desire to have hourly sailings, particularly mid week. A second vessel for minimum peak season
- Better communication to passengers during delays and cancellations. Improve service notices and use SMS text for quicker messaging.
Who's Listening
Customer Care
Customer Care 1-888-BC FERRY
(1-888-223-3779) Canada & USA
- Monday to Friday: 6:00 am – 10:00 pm
- Saturday and Sunday: 7:00 am – 7:00 pm
FAQs
- How do I stay informed of cancellations and delays on my route?
- What happens if my sailing is cancelled or service is disrupted?
- I have a completed TAP form, who do I call for a last-minute reservations?
- Where can I find the Ferry Advisory Committee meeting notes?
- How can my organization apply for support for a community initiative?
- How do I apply to be a vendor with BC Ferries?
- Where can I find BC Ferries travel data and reports for my route?
Documents
- SSC Community Workshop Verbatim Comments (729 KB) (pdf)
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Engagements
- Community Workshop Presentation Slides (784 KB) (pdf)
- 2024 BC Ferries Public Event Code of Conduct (514 KB) (pdf)
- Southern Sunshine Coast - Ad for Community Workshop June 2024 (298 KB) (PNG)
- Southern Sunshine Coast Engagements Fall 2023 - Advertisement (692 KB) (png)
- What we heard - Report - November 2022 (1.4 MB) (pdf)
- Southern Sunshine Coast Community Boards - November 2022 (998 KB) (pdf)
- SSC Community Drop-in Advertorial (293 KB) (PNG)
- How To: Stay informed - Twitter, BCF App & Service Notices (1.5 MB) (pdf)
- How To: Travel Assistance Program (TAP) and Medical Assured Loading (MAL) (1.36 MB) (pdf)
- Director's Log January 2023 (616 KB) (pdf)
Your Ferry Advisory Committee
Southern Sunshine Coast
Chair: Diana Mumford - mumford@telus.net
604-836-9651
BC Ferries is fortunate to be able to work with 13 Ferry Advisory Committees (FAC) located in communities up and down the coast of British Columbia. These committees are typically made up of 8-12 volunteer members who represent the ferry-dependent communities we serve. Ferry Advisory Committees play a fundamental role in facilitating information sharing between communities and BC Ferries. The committees provide important advice and insight that helps inform day-to-day operations, terminal and vessel improvements, schedule changes, and other initiatives.
To view find out more or to apply, visit our Ferry Advisory Page