We want to hear from you!

Summer 2023 Service Enhancements Survey

April 22 - May 10, 2024

In May 2023, our teams travelled to Denman and Hornby Island to hear your input on summer service enhancements and the Denman East Terminal Upgrade. We've received many positive comments from staff and passengers on the service improvements. Now, we are looking for your feedback on how these changes impacted your travel experience.

Service enhancements included:

• Two-ship service between Buckley Bay and Denman West, adding an additional 21 standard vehicle spaces per sailing during the peak season
• Doubling the capacity between Denman East and Shingle Spit by replacing the Kahloke with the Quinitsa, adding 23 additional standard-sized vehicle spaces per sailing from May 18, 2023 - January 19, 2024
• Adjusting the vessel shuttling policy to reduce congestion at terminals
• Updating digital boards at terminals, onboard announcements, and website travel tips to encourage travellers to respect the legal speed limit
• Increasing the number of terminal staff to help with marshalling and ticketing

Please provide your feedback in the online survey here. A printable version of the survey can be found here and dropped off at Buckley Bay terminal before May 8, 2024.