Campbell River Community Page
Welcome to Campbell River's Community Page!
This page is a space for community members and those that travel on the route to receive updates and information about ferry service on their route, and to offer suggestions, comments and questions to the BC Ferries team.
The input you provide will help us determine the topics that are of most interest to your community so we can bring answers, information, and themes for dialogue when we're in your community next.
This page will also be a resource hub for community event information, route-specific updates, reports and community stories.
Check back or subscribe using the link on the right to be informed of new items added to the page!
Welcome to Campbell River's Community Page!
This page is a space for community members and those that travel on the route to receive updates and information about ferry service on their route, and to offer suggestions, comments and questions to the BC Ferries team.
The input you provide will help us determine the topics that are of most interest to your community so we can bring answers, information, and themes for dialogue when we're in your community next.
This page will also be a resource hub for community event information, route-specific updates, reports and community stories.
Check back or subscribe using the link on the right to be informed of new items added to the page!
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Join us for an Interactive Community Workshop!
Share Join us for an Interactive Community Workshop! on Facebook Share Join us for an Interactive Community Workshop! on Twitter Share Join us for an Interactive Community Workshop! on Linkedin Email Join us for an Interactive Community Workshop! linkJoin us! For an Interactive Community Workshop
Saturday, July 13, 2024
12:30 - 2:00 pm
Quadra IslandPlease note that space is limited to 50 people for this event. Please RSVP to reserve your spot and receive full event details!
Agenda
- Introduction & presentation: 20 minutes
- Reviewing the feedback we’ve heard from you (interactive stations): 35 minutes
- Prioritizing the feedback we’ve heard from you (interactive stations): 30 minutes
- Wrap-up & close: 5 minutes
Session Format
This community workshop will begin with a short presentation, followed by two interactive sessions that ask participants to help us:
- Ensure the feedback we have captured from the Ferry Advisory Committee and community is complete and accurate
- Prioritize the feedback we’ve captured based on what is most important to the community
Participants will also walk away with a better understanding of:
- How BC Ferries makes decisions
- The aspects of ferry service that are rising to the top as most important for their community
- The next steps for considering and taking action on the feedback provided
- How to stay involved and connected in the next steps
To get the most from the session, participants are encouraged to stay for the entire workshop, but are most welcome to drop in and stay as long as they wish. We understand life is busy and time is precious.
There will an online engagement component hosted on this page that mirrors the workshop input, for those who are not able to attend.
To stay connected, please click the ‘Stay Informed’ icon at the right hand side of the page, or continue to check this page.
We look forward to meeting you.
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We're looking forward to being back in person with you
Share We're looking forward to being back in person with you on Facebook Share We're looking forward to being back in person with you on Twitter Share We're looking forward to being back in person with you on Linkedin Email We're looking forward to being back in person with you linkThis spring and summer we’re getting back out with our Ferry Advisory Committees and the communities we serve. With a focus on resetting conversations, we’ll be looking at what we’ve heard from FACs and communities over the past two years. We’ll work together to:
- Review the list of feedback we’ve received from each community
- Prioritize the feedback we can action
- Establish criteria that will help a new Community Prioritization Panel make recommendations about what’s most important across the ferry system
This work will result in a prioritized list of action items for each community. From there, a Community Prioritization Panel (CPP) will work to consolidate these items into a prioritized list for the whole BC Ferries system.
All FAC chairs have been invited to participate in the CPP and the panel will deliver a final public report by October 31, 2024. This report will help guide how BC Ferries reviews and makes decisions on changes needed to improve service and experience for customers, and also help inform long-term decisions that align with the ongoing Charting the Course vision process.
Timelines
- May: Virtual meetings with all Ferry Advisory Committees
- June/July: In-person community workshops
Dates and details for community workshops will be posted to this page shortly.
New Safety and Security Measures
In order to create a safe and respectful environment for all, BC Ferries has implemented changes based on recommendations made in its safety review, including:
- Establishing safety and security policies for public events that align with WorkSafe BC requirements.
- Rolling out a new mandatory respectful workplace policy and training across the company, including training in Prevention of Violence in the Workplace for all BC Ferries representatives who will take part in community events.
- Establishing plans and templates to support safety and security assessments in advance of FAC and community meetings.
- Establishing new processes for public events, including the request for participants to RSVP ahead of time, new sign-in requirements, and a new Code of Conduct that will apply to all public events. We’ll provide more information on what you can expect to see at events in an upcoming post to this page.
- Updating the Terms of Reference and Code of Conduct to ensure the correct foundations are in place to support a mutually respectful and productive relationship with FACs.
Stay Informed
We’ll be providing updates to this page in the coming weeks, click the ‘Stay Informed’ icon on the right hand side of the page to receive updates to your email inbox.
We look forward to seeing you soon!
The BC Ferries Community Relations Team
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Capital Planning Update April 2024
Share Capital Planning Update April 2024 on Facebook Share Capital Planning Update April 2024 on Twitter Share Capital Planning Update April 2024 on Linkedin Email Capital Planning Update April 2024 linkAs an essential public service, it is our job to keep people moving safely and reliably. We review our capital plan regularly to ensure it’s helping us achieve those goals. Inevitably, that means some tough decisions as we must work within our budget.
During this year’s annual review, we prioritized two main aspects of our capital investment plan:
- The work required to ensure the maintenance and continued reliability of our infrastructure
- The delivery of vessels to replace our aging fleet and meet the growing capacity demands of the communities we serve, and the replacement of berths required to support new vessel introductions.
As a result, we have had to defer or adjust the scope of some of our previously planned projects to work within available funds. For more on project impacts for Campbell River, Quadra Island and Cortes Island, please read on.
Although some adjustments have been made, our plans continue to include $356 million in capital investments this year, and approximately $2.2 billion over the next four years (Performance Term Six). We also plan to pursue additional funding opportunities that would allow us to re-evaluate capital expenditures before the end of the next performance term (March 31, 2028). We will keep you updated as we continue to re-evaluate.
What does this mean for Campbell River terminal?
As we note above, we have prioritized the work required to ensure the maintenance and continued reliability of our infrastructure for Campbell River, Quadra Island and Cortes Island residents. As a result, some of the terminal upgrades planned for Campbell River have been deferred for the foreseeable future.
Work to update the pump ashore facilities that began in November will be completed this spring, as planned. We also continue to make significant investments in the community as we prepare for the introduction of two new all-electric Island Class vessels and the installation of supporting terminal infrastructure for both Campbell River and Quadra Island terminals.
The deferral of the terminal upgrades planned for the Campbell River terminal does not impact the work planned for the Heriot Bay and Whaletown terminals where we continue to look forward to welcoming a new Island Class vessel.
We will continue to stay connected with our partners including Ministry of Transportation and Infrastructure, local transit and other stakeholders, to work on operational improvements for vehicle staging, traffic control, and enhance customer communication at these terminals, and we commit to reconnecting with the community should plans change in the future.
We thank you for your understanding as we make the challenging decisions required to ensure the maintenance and continued reliability of our infrastructure. We will reconnect as plans for these terminals evolve should funding become available.
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Charting the Course: A Vision for Coastal Ferries
Share Charting the Course: A Vision for Coastal Ferries on Facebook Share Charting the Course: A Vision for Coastal Ferries on Twitter Share Charting the Course: A Vision for Coastal Ferries on Linkedin Email Charting the Course: A Vision for Coastal Ferries linkNow is the time to shape the vision of the coastal ferry service in BC.
Transportation, transit and ferry systems around the world are under pressure resulting from the pandemic, population growth, climate change, inflation and other factors. BC’s coastal ferry system is no exception, and BC Ferries is responding with actions to address current operational issues. We are also embarking on a long-term transformative journey to reshape our coastal ferry services in response to the evolving needs of the communities we serve.
We invite you to participate in Charting the Course, an initiative that aims to define what is needed to keep people, goods, and services in coastal communities connected and moving through to 2050 and beyond.
Hearing from you is an important part of this initiative to help us build a more sustainable and resilient ferry system. The first phase of engagement is open until November 28. Learn more and participate here: https://www.bcferriesprojects.ca/bc-ferries-charting-the-course
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BC Ferries In-Person Public Meeting Postponed
Share BC Ferries In-Person Public Meeting Postponed on Facebook Share BC Ferries In-Person Public Meeting Postponed on Twitter Share BC Ferries In-Person Public Meeting Postponed on Linkedin Email BC Ferries In-Person Public Meeting Postponed link -
Sailing Schedule Adjustment
Share Sailing Schedule Adjustment on Facebook Share Sailing Schedule Adjustment on Twitter Share Sailing Schedule Adjustment on Linkedin Email Sailing Schedule Adjustment linkQuathiaski Cove (Quadra Island) – Campbell River
September 9, 16, 22 and 23, 2023
Annual operational readiness drills are scheduled to take place on select dates in September on both the Island Nagalis and Island K’ulut’a. These drills will result in the following sailing cancellations:
Cancelled Sailings
Date
Departing Campbell River
Departing Quathiaski Cove
Saturday, September 9
8:55 pm
9:20 pm
Saturday, September 16
5:00 pm
4:30 pm
Friday, September 22
8:55 pm
9:20 pm
Saturday, September 23
5:00 pm
4:30 pm
8:55 pm
9:20 pm
Service will resume at 10:20 pm departing Campbell River with the vessel operating in shuttle mode until the scheduled 11:30 pm departure from Campbell River on September 9, 22, 23. Additionally, service will resume as scheduled beginning with the 5:25 pm departure from Campbell River and the 5:50 pm sailing from Quathiaski Cove on September 16.
Customers can find information about when BC Ferries uses shuttle sailings here.
BC Ferries would like to thank our customers for their patience and understanding during these important safety and emergency training events.
For more information or traffic updates, follow us on Twitter @BCFerries or visit bcferries.com.
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Low Tidal Conditions: August 26 - 31, 2023
Share Low Tidal Conditions: August 26 - 31, 2023 on Facebook Share Low Tidal Conditions: August 26 - 31, 2023 on Twitter Share Low Tidal Conditions: August 26 - 31, 2023 on Linkedin Email Low Tidal Conditions: August 26 - 31, 2023 linkQuathiaski Cove (Quadra Island) – Campbell River (Vancouver Island)
August 26 – 31, 2023Due to tidal conditions between Quathiaski Cove (Quadra Island) and Campbell River (Vancouver Island), some buses, RVs, low bed vehicles and other vehicles with very low ground clearance, or extended overhangs on the rear axle may be asked to wait for a later sailing on the Island Nagalis or Island K'ulut'a for the safety of the vehicle, the vessel, and the environment during the following sailing times:
Saturday, August 26
6:00 am – 10:00 am
Sunday, August 27
7:00 am – 11:00 am
Monday, August 28
8:00 am – 1:00 pm
Tuesday, August 29
8:00 am – 1:00 pm
Wednesday, August 30
9:00 am – 2:00 pm
Thursday, August 31
10:00 am - 3:00 pm To ensure the safe loading of the vessels, we recommend arriving at the terminal outside of the specified time frames for the designated vehicle types. This will help mitigate the risk of potential loading issues.
To check if the tidal conditions are low on the day of your travel, please see the latest updates available here: https://tides.gc.ca/en/stations/08074.
We appreciate your patience and apologize for any inconvenience you may experience as a result of this loading delay. The crew will work to get you to your destination as quickly as possible, when it is safe to do so.
For more information or traffic updates, please follow @BCFerries on Twitter or visit bcferries.com.
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National Indigenous Peoples Day
Share National Indigenous Peoples Day on Facebook Share National Indigenous Peoples Day on Twitter Share National Indigenous Peoples Day on Linkedin Email National Indigenous Peoples Day linkToday marks National Indigenous Peoples Day, a day we celebrate and recognize the diverse cultures, traditions and immeasurable contributions of First Nations, Inuit, & Métis across Canada. Indigenous Peoples are the traditional stewards of the rivers, lakes, land & sea where we are privileged to live and work.
#NIPD2023 serves as an opportunity to learn and deepen our understanding of the Indigenous cultures throughout Canada.
- Learn more about Indigenous Peoples land, languages, history and culture: https://maps.fpcc.ca/
- The First Peoples’ map highlights BC's Indigenous language regions, artists & artworks, place names & landmarks: https://native-land.ca/
- Native Land is an app that allows users to map Indigenous territories, treaties, and languages: https://ow.ly/1pUt50OPX10
- Use the @BCGovNews map to find events happening in your community celebrating National Indigenous History Month: https://ow.ly/fif850OPX4l
- Learn more about the history, cultures, and experiences of Indigenous Peoples in Canada: https://ow.ly/mJ4250OPX91
Learn about National Indigenous People’s Day and how you can participate in celebrating their culture and heritage.
#BCFerries remains committed to fostering meaningful relationships with the Indigenous communities we serve. We recognize the importance of collaboration and partnership as we work toward a future of mutual respect, reconciliation and inclusivity.
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BC Ferries App Now Available!
Share BC Ferries App Now Available! on Facebook Share BC Ferries App Now Available! on Twitter Share BC Ferries App Now Available! on Linkedin Email BC Ferries App Now Available! linkThe new BC Ferries app is now available for download to your mobile device in the App Store and Google Play Store. Designed with convenience and personalization in mind, the app makes it easier than ever to check schedules and current conditions, book sailings and manage your trips.
New features and enhancements include:
- Travel Preferences: Allows customers to save travel details for quick access to schedules and current conditions and make faster bookings on frequently travelled routes.
- Current Conditions: Route sailing status and estimated deck space will be easier to view with the updated app layout.
- Making and Managing Bookings: New designs and personalized travel preferences will enable easier bookings. Customers can quickly jump to the next available sailing with the new Express book feature, and manage existing bookings on-the-go.
- Schedules: Enhanced features on daily and seasonal schedules and the introduction of travel preferences will make it easier to trip plan.
- Alerts: Gives customers the option to receive timely push- notifications for service notices and upcoming sailing reminders on their device.
- Seamless check-in: Customers can find their upcoming trips on their app dashboard to access the booking barcode for seamless check-in at the terminal.
This is BC Ferries first release and the company already has plans for new features and functionality. The app will also continue to evolve based on feedback from customers and evolving digital trends.
More information about the mobile app, including how to and helpful tips, is available online at https://www.bcferries.com/app
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Update on Performance Term 6: Revised 4-Year Plan to Commissioner
Share Update on Performance Term 6: Revised 4-Year Plan to Commissioner on Facebook Share Update on Performance Term 6: Revised 4-Year Plan to Commissioner on Twitter Share Update on Performance Term 6: Revised 4-Year Plan to Commissioner on Linkedin Email Update on Performance Term 6: Revised 4-Year Plan to Commissioner linkSince filing in September 2022, an elevated risk of recession, coupled with higher inflation and cost pressures across BC Ferries operations, has forced a recalculation of estimates and plans contained in the company’s Performance Term Six Submission to the independent BC Ferries Commissioner.
Revisions to the plan are in three key areas:
- Traffic Outlook – BC Ferries’ traffic outlook has been updated to reflect the growing certainty of a mild recession occurring during Fiscal 2024;
- Capital Program and Maintenance – continued inflation and higher maintenance costs associated with maintaining an ageing fleet have been factored into an updated schedule and 12-year capital plan.
- Labour and Talent Development – a more comprehensive view of actions necessary to secure required crew levels in response to the growing gap of both exempt and bargaining unit wages relative to the marketplace.
The revised plan also acknowledges the recent commitment of $500 million in new funding from the Province to support the lowering of fare increases for people who rely upon the coastal ferry service. While funding terms are not finalized, the Commissioner will determine the impact on BCF’s revised four-year plan, and will make a final determination on the Performance Term Six price caps by September 30, 2023. The plan is now posted on the Commissioner’s website bcferrycommission.ca for public feedback.
Click here to view the full media release.
Who's Listening
Documents
- 2024 BC Ferries Public Event Code of Conduct (514 KB) (pdf)
- How To: Stay informed - Twitter, BCF App & Service Notices (1.5 MB) (pdf)
- How To: Travel Assistance Program (TAP) and Medical Assured Loading (MAL) (1.36 MB) (pdf)
- What we heard Quadra Island and Cortes Island February 2023 (1.56 MB) (pdf)
- Community Drop-in Information Boards (13.8 MB) (pdf)
- Director's Log January 2023 (616 KB) (pdf)
- 22-055 Two Ship Operation For Campbell River - Quadra Island Route (154 KB) (pdf)
- Powell River Queen Farewell - Community Invitation (227 KB) (pdf)
- Campbell River, Quadra, and Cortes Island Workshop Posters 2024 (499 KB) (pdf)
FAQs
- How do I stay informed of cancellations and delays on my route?
- What happens if my sailing is cancelled or service is disrupted?
- How can my organization apply for support for a community initiative?
- How do I apply to be a vendor with BC Ferries?
- Where can I find BC Ferries travel data and reports for my route?
Your Ferry Advisory Committee
Campbell River - Quadra Island - Cortes Island
Chair: Michael Lynch - mlynch.fac@gmail.com
BC Ferries is fortunate to be able to work with 13 Ferry Advisory Committees (FAC) located in communities up and down the coast of British Columbia. These committees are typically made up of 8-12 volunteer members who represent the ferry-dependent communities we serve. Ferry Advisory Committees play a fundamental role in facilitating information sharing between communities and BC Ferries. The committees provide important advice and insight that helps inform day-to-day operations, terminal and vessel improvements, schedule changes, and other initiatives.
To view find out more or to apply, visit our Ferry Advisory Page
Related projects
Live Projects
Videos
- On January 17, 2023, after 58 years of service the Powell River Queen put in her final day of work on the Campbell River – Quadra run. Here’s a look at that final day and a glimpse into what the ship has meant for the workers who have served onboard, and alongside, and the communities it has connected.