FAQs
What happens if my sailing is cancelled or service is disrupted?
Our 'Making it Right' policy guides our response in the event of a sailing cancellation or significant service disruption. Learn more about what happens if you have already checked in for your sailing or if your reserved sailing is cancelled on or before your day of travel at: https://www.bcferries.com/contact-us/making-it-right.
How do I stay informed of cancellations and delays on my route?
Sign up to receive service notices: To receive information about daily operational updates, including delays, cancellations or schedule changes on your route you can sign up to receive service notices by creating or signing into your BC Ferries account and selecting my subscriptions at https://www.bcferries.com/login
For more information, check out the "How to Stay Informed" document here.
Follow us on X: For up-to-date information on changes to sailings and departures for your route you can also follow us on X @BCFerries.
I have a completed TAP form, who do I call for a last-minute reservations?
If you have a completed Travel Assistance Program (TAP) form and are looking for a last-minute reservation, please call the Customer Care line at 1-888-223-3779 (1-888-BC Ferry) Canada & USA.
The Customer Care line receives calls Monday to Friday 6:00 am – 10:00 pm; Saturday and Sunday 7:00 am – 7:00 pm.
For more information, check out the "How to utilize the TAP & MAL" document here.