Southern Sunshine Coast Community Page
Welcome to Southern Sunshine Coast's Community Page!
This page is a space for community members and those that travel on the route to offer suggestions, comments and questions to the BC Ferries team.
Dates of the community events will be listed on this page and what we hear from you will help shape the community drop in sessions.
In addition to the community page, a comment box will be available at the Terminal and comments received will be collected and included with the feedback.
Welcome to Southern Sunshine Coast's Community Page!
This page is a space for community members and those that travel on the route to offer suggestions, comments and questions to the BC Ferries team.
Dates of the community events will be listed on this page and what we hear from you will help shape the community drop in sessions.
In addition to the community page, a comment box will be available at the Terminal and comments received will be collected and included with the feedback.
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Share Neighbourhood Check-in Fall 2023 on Facebook Share Neighbourhood Check-in Fall 2023 on Twitter Share Neighbourhood Check-in Fall 2023 on Linkedin Email Neighbourhood Check-in Fall 2023 link
Neighbourhood Check-in Fall 2023
8 months agoWe want to know what is important to you, and your community.
As we continue to work on building the connection between communities and BC Ferries, our goal is to create opportunities to collaborate and hold meaningful conversations. One of the ways we are doing this is through our community drop-in sessions. These sessions are a chance for us to hear directly from those who live, work and play in the communities we serve, and for community members to connect with us face-to-face.
We understand not everyone is able to attend the upcoming drop-in on Wednesday, September 20 between 5:30 pm - 7:30 pm at the Gibsons Public Market in person. Therefore, this page is available as another opportunity to provide us with your questions, comments, and topics that you would like to discuss. Leave your feedback below, or 'like' other community members' posts to help us shape our conversations.
Please note:
Thank you for participating. Please be aware we will not be responding to questions or posts left on this board directly. If you have specific questions and would like to speak with one of our team members, please send your question to engagement@bcferries.com
As a reminder. we are committed to providing a safe and respectful environment and one that allows everyone an equal opportunity to participate. Any disrespectful or abusive comments will be taken down. This website is moderated 24/7 by an expert global moderation team from Bang the Table. To learn more visit Moderation Policy.
Bob8 months agoBathrooms and communication
Waiting many hours before the cashier booth in horseshoe bay is inhumane. There are no bathrooms the sun is full strength in the afternoon and disabled patrons need to find a way to get down the hill, past the cashier booth and back up if they need to go to the bathroom. Furthermore there is never any communication or indication of how long people will need to wait there. This is added stress not knowing if cars will move while you take the long hike to the washrooms. On august 30 i was over 3 hours in the upper part of the lot before the cashier booth. At one point a neighbhoring car unloaded their wheelchair and then cars started moving so they quickly loaded it back up to find out that it was just a car leaving the waiting lineup. Communication can really help. Also there is no means of leaving that lineup if you in the middle. We all know as a Sunshine Coast resident that we are gonna wait longer than the schedule even if the stats say the ferry is almost never late or full, we know that stats doesnt reflect the sunshine coast, so please put in a bathroom/outhouse halfway up the hill before the cashiers or find a way for passengers to park somewhere where they know they will be safe for a while. Even communicating to the waiting crowd when the booth will open again would go a very very long way. The easiest fix for all complains would be more runs or bigger boats...
1 comment5Janet B8 months agoDue to increased traffic and demand for the Langdale /Horseshoe Bay route we need two ships at all times. Sailings every hour.
0 comment8Wally8 months agoSunshine Coast Identifier cards (?) in windscreens to access the Langdale lanes instead of being trapped in long Nanaimo traffic on highway
Langdale Identifiers
0 comment0Carmen Portman8 months agoWe need to have priority loading for residents. I feel it necessary to remind bC Ferries, this is our highway. Residents over tourists pls
Priority boarding for residents
0 comment1Charlotte8 months agoThe Sunshine Coast needs 2 ferries from HB to Langdale. 6 hr waits are unacceptable! Holding cars outside the booth is inhumane.
Stop holding us hostage!
0 comment4 -
Share Spring 2023 Community Drop-in on Facebook Share Spring 2023 Community Drop-in on Twitter Share Spring 2023 Community Drop-in on Linkedin Email Spring 2023 Community Drop-in link
Spring 2023 Community Drop-in
8 months agoCLOSED: This ideas has concluded.We want to know what is important to you, and your community.
As we continue to work on building the connection between communities and BC Ferries, our goal is to create opportunities to collaborate and hold meaningful conversations. One of the ways we are doing this is through our community drop-in sessions. These sessions are a chance for us to hear directly from those who live, work and play in the communities we serve, and for community members to connect with us face-to-face.
Ahead of our arrival, you have an opportunity to provide us with questions, comments, and topics that you would like to ensure our teams are aware of. Leave your feedback below, or like other community members' posts to help us shape our decisions.
Please note:
Thank you for participating. Please be aware we will not be responding to questions or posts left on this board directly. If you have specific questions and would like to speak with one of our team members, please send your question to engagement@bcferries.com
As a reminder, we are committed to providing a safe and respectful environment and one that allows everyone an equal opportunity to participate. Any disrespectful or abusive comments will be taken down.
A "What we heard" report will be provided at the end of the engagement. The report will include all comments left below and feedback received at the drop-in session. Please subscribe to this page to ensure you receive the report and future updates.
Resident12 months agoGet the washroom facilities working in Horseshoe Bay!?! Not some time in the future. They need to be up and running NOW!
Washroom facilities
0 comment5Lynn Wilson11 months agoThere should be designated Reservation lanes in Langdale and Horseshoe Bay BEFORE the toll booth. People wouldn't miss their reservations.
0 comment1Darbaby22211 months agoMedical travel without reservation would help alot financially I am going to have the need to travel back & forth to the appts help plz!!!
I need of help, it's literally a life or death situation.
0 comment4LSBEE111 months agoOn time performance
Frankly, it is terrible. It would be nice if simply loading a full boat doesn’t constantly cause delays.
1 comment3Resident12 months agoWhat did you learn from previous “ideas” shared with you that you have acted on to improve service?
Service
0 comment2 -
Share November 23, 2022 - Neighbourhood Check-in on Facebook Share November 23, 2022 - Neighbourhood Check-in on Twitter Share November 23, 2022 - Neighbourhood Check-in on Linkedin Email November 23, 2022 - Neighbourhood Check-in link
November 23, 2022 - Neighbourhood Check-in
8 months agoCLOSED: This ideas has concluded.We want to know what is important to you, and your community.
As we continue to work on building the connection between communities and BC Ferries, our goal is to create opportunities to collaborate and hold meaningful conversations. One of the ways we are doing this is through our community drop-in sessions. These sessions are a chance for us to hear directly from those who live, work and play in the communities we serve, and for community member to connect with us face-to-face.
As we understand not everyone is able to attend in person, this page is available as another opportunity to provide us with your questions, comments, and topics that you would like discussed. Leave your feedback below, or 'like' other community members' posts to help us shape our conversations.
To view some of the information we will be sharing at the community drop-in, please click here or visit the resource library on right hand side of the page.
Please note:
Thank you for participating. Please be aware we will not be responding to questions or posts left on this board directly. If you have specific questions and would like to speak with one of our team members, please send your question to engagement@bcferries.com(External link)
As a reminder. we are committed to providing a safe and respectful environment and one that allows everyone an equal opportunity to participate. Any disrespectful or abusive comments will be taken down. This website is moderated 24/7 by an expert global moderation team from Bang the Table.(External link) To learn more visit Moderation Policy.
Peter Bover 1 year agoSeparate 2nd deck passenger loading
This would let cars load/unload sooner. Even if it saves only 5-10 minutes per sailing, that adds up to an hour a day and would help reduce delays due to volume.
0 comment0Stephen Mover 1 year agoPotpourri of Issues
- More staff, including paid spares so sailings are not cancelled for lack of one crew member. - 2 dedicated boats as we used to have when we had half the traffic we have now. - Invest in new vessels that are reliable and stop keep extending the life of antiquated boats that are prone to breakdowns. - Change reservation system so that whatever portion of sailings you have dedicated for resos is known, AND, prevent individuals from booking dozens of alternative resos. So that those that have to travel on short notice know where they stand and have a chance. - Have more traffic management staff in Horseshoe Bay at peak travel times to better manage traffic outside and inside the ticket booth. It is crazy that those with resos arriving on time, routinely get told to drive around again because there is no room in the lot - only to find lots of space once you get past the booth. - Lack of washrooms and water for those poor souls stuck outside the booth on hot summer days. - Fix the current condition reporting system by having staff responsible to update website every 30 mins during peak travel season. - Incentivize staff and management regarding on-time departures so the system runs like a Swiss train. - Leadership training, and incentives, for senior staff to improve entire BCF culture and make it far more focused on client satisfaction, rather than cost minimization.
2 comments6Residentover 1 year agoStop holding so many cars outside the ticket booth at horseshoe bay. On hot summer days it becomes dangerous for those with medical.
0 comment14Lisa Bover 1 year agoput back more runs/less reservations
with so many now using the ferries we need more back to back runs to keep the traffic moving- and less reservation space for the rest of us!
1 comment11area e residentover 1 year agotrain the people in the upper lot to let the people that were there FIRST to the toll booths.
0 comment2
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Who's Listening
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Email engagement@bcferries.com -
Key Dates (click event title to learn more)
Customer Care
Customer Care 1-888-BC FERRY
(1-888-223-3779) Canada & USA
- Monday to Friday: 6:00 am – 10:00 pm
- Saturday and Sunday: 7:00 am – 7:00 pm
FAQs
- How do I stay informed of cancellations and delays on my route?
- What happens if my sailing is cancelled or service is disrupted?
- I have a completed TAP form, who do I call for a last-minute reservations?
- Where can I find the Ferry Advisory Committee meeting notes?
- How can my organization apply for support for a community initiative?
- How do I apply to be a vendor with BC Ferries?
- Where can I find BC Ferries travel data and reports for my route?
Documents
- 2024 BC Ferries Public Event Code of Conduct (514 KB) (pdf)
- Southern Sunshine Coast Engagements Fall 2023 - Advertisement (692 KB) (png)
- How To: Stay informed - Twitter, BCF App & Service Notices (1.5 MB) (pdf)
- How To: Travel Assistance Program (TAP) and Medical Assured Loading (MAL) (1.36 MB) (pdf)
- SSC Community Drop-in Advertorial (293 KB) (PNG)
- Director's Log January 2023 (616 KB) (pdf)
- November 2022 Engagement
Your Ferry Advisory Committee
Southern Sunshine Coast
Chair: Diana Mumford - mumford@telus.net
604-836-9651
BC Ferries is fortunate to be able to work with 13 Ferry Advisory Committees (FAC) located in communities up and down the coast of British Columbia. These committees are typically made up of 8-12 volunteer members who represent the ferry-dependent communities we serve. Ferry Advisory Committees play a fundamental role in facilitating information sharing between communities and BC Ferries. The committees provide important advice and insight that helps inform day-to-day operations, terminal and vessel improvements, schedule changes, and other initiatives.
To view find out more or to apply, visit our Ferry Advisory Page