FAQs
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How do I stay informed of cancellations and delays on my route?
Sign up to receive service notices: To receive information about daily operational updates, including delays, cancellations or schedule changes on your route you can sign up to receive service notices by creating or signing into your BC Ferries account and selecting my subscriptions at https://www.bcferries.com/login
To find out more about ways to stay informed or help in signing up, view our Stay Informed Information
Follow us on X: For up-to-date information on changes to sailings and departures for your route you can also follow us on X @BCFerries.
What happens if my sailing is cancelled or service is disrupted?
Our 'Making it Right' policy guides our response in the event of a sailing cancellation or significant service disruption. Learn more about what happens if you have already checked in for your sailing or if your reserved sailing is cancelled on or before your day of travel at: https://www.bcferries.com/contact-us/making-it-right.
Where can I find an easy-to-read, one-page schedule for Bowen Island?
The Bowen Island Ferry Advisory Committee in collaboration with the Bowen Island Community has created an easy-to-read, one-page schedule which is available to the public here: https://www.tourismbowenisland.com/destination/information/getting-here/
How can my organization apply for support for a community initiative?
BC Ferries invests in non-profit groups and community organizations with the intention of generating a beneficial social and environmental impact. We support community and social investment opportunities that fall into one of three categories:
For more information on these categories, and to check if your project qualifies, please visit our Community and Social Investment page. We aim to fairly distribute donations across all BC coastal communities, supporting initiatives that fall within the aforementioned categories. Therefore, not all applications will be approved.
To apply for support, please complete the Travel Application Form by selecting from the list at the bottom of the page
How do I apply to be a vendor with BC Ferries?
All applications are managed through the BC Ferries website at https://www.bcferries.com/our-company/procurement. When BC Ferries posts a new competition or updates an existing one, notifications will be posted on this site. If you’re a vendor looking to bid on business opportunities with us, on this page you can:
Where can I find BC Ferries travel data and reports for my route?
There are a places you can find data and reports about BC ferries services in your community; the BC Ferries website, the BC Ferry Commission website and on Project/Community pages. Examples of information that can be found on these websites are as follows:
On the BC Ferries Policies, Reports and Plans webpage you will find:
On the BC Ferry Commission Compliance Reports webpage you will find:
On the BC Ferries Project and Community pages
I have a completed TAP form, who do I call for a last-minute reservations?
If you have a completed Travel Assistance Program (TAP) form and are looking for a last-minute reservation, please call the Customer Care line at 1-888-223-3779 (1-888-BC Ferry) Canada & USA.
The Customer Care line receives calls Monday to Friday 6:00 am – 10:00 pm; Saturday and Sunday 7:00 am – 7:00 pm.
If have completed TAP and MAL forms, what is the process for loading at Horseshoe Bay Terminal?
Passengers travelling on the Travel Assistance Program (TAP) and Medical Assured Loading (MAL) at Horseshoe Bay follow the same procedure as our other staffed terminals. Details for this can be found on our website here: https://www.bcferries.com/book-sailings/medical-assured-loading.
If there is an overload on the vessel bound for Bowen Island, and you arrive before the 30-minute window with the completed TAP and MAL documents, then please inform a traffic marshal who will direct you to the nearest available ticket booth.
Those travelling with TAP and MAL documents that require a last-minute reservation can call our Customer Care team at 1 (888) 223-3779 for assistance.