Summer 2023 Service Enhancements
We want to hear from you!
In the summer of 2023, we significantly enhanced service between Buckley Bay and Denman West (route 21) and Denman East to Hornby Island (route 22). The feedback we heard from staff and community about the increased service was overwhelmingly positive, but we want to ensure we’ve captured all your feedback on your travel experience last summer.
How your feedback will be incorporated
We’re well underway with summer 2024 planning, using last year as a model. Your feedback in this survey will help us better understand how well that service is meeting the community's needs and can help us adjust our future service planning efforts.
We commit to keeping you informed, listening to and acknowledging your concerns, and providing feedback on how your input is being considered in our decisions. We will do so by sharing the outcomes of this survey and how we plan to respond to what we’ve heard on our Community Pages.
Overview of Summer Service Enhancements
Last year we received many positive comments about the summer service enhancements from staff and community members. Here’s what we noticed:
- Shorter wait times
- Less traffic congestion at our terminals
- Frequent clearing of traffic congestion when it did happen
- Better customer experience overall
Outlined below are the changes made in 2023 alongside what is currently planned for summer 2024.
